Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Dec 14, 2009


My new job has caused me to reflect about who I am and where I am in life... mainly it has helped me realize some things I might not have thought about... like I am definitely not as young as I used to be. Who is really? We get older with each minute. I think of myself as still 20 something at times... ok... most of the time. I like to dress like the 20 year olds but then so does
Gloria Steinem... have you seen her in a mini skirt? That girl can still rock it in her late 60s! But so can Tina Turner and loads of other women.
For me though, I feel it most in the mornings. I stretch 99% of the time before I go to bed and 50% of the time in the mornings. I watch these young servers carry these very heavy trays of food all day... well 5 to 6 hours a day. But even so they still have lots of energy. My GM who is probably somewhere in his 40s requires only 4 hours of sleep a night and he is back in the game. I am sick and have been for a few days now... nothing earth shattering but a bad cold just the same. I can't keep up... There I said it and I hate to admit it. Those 10 hour days are taking its toll on me and I have only been doing this for a little over 3 months.
Let me back track a minute. I have a new GM. I was transferred a couple of weeks ago to another restaurant located inside a mall. This is my 4th store in 3 months and it's like starting a new job all over again. Each one operates differently even though they are part of the same restaurant chain. This also is an hour commute from home each way so I am gone 12 hours a day. Three days a week I work the closing shift and 2 days I open which means I have to be there 6 am... have I mentioned I am NOT a morning person. My GM tried to schedule me to work a closing shift ( 2pm - 11pm) and come back the next day at 6 am... who can do that ???? I cannot get maybe 4 hours sleep and be expected to be alert and run like mad for 10 hours. I just can't. I do know some people that can. Goddess bless them but I can't. We compromised and I will work the mid shift and leave at 8 pm... that still is not enough time for me to be rested and did I mention we are inside a mall? You know it's the holiday season and we are busier than hell. Hungry holiday shoppers... you can only imagine the type of mood these people are in! The movies they show on t.v. this time of year are quite accurate as far as how crazy and impatient people can get.
I am trying to hang on through the end of the year... it's only a few more weeks and then I have to look for another job. It really sucks because I had such high hopes for this job. Management... it sounds good and the pay is more than I ever got but the job really is about baby sitting, refereeing and lots of ass kissing to customers who really don't deserve it because they are only looking to get free stuff... have you heard of people complaining their food was terrible after they ate the whole thing and demanded to get the meal for free? It happens all the time at the restaurant and I have to give them the meal for free and sometimes throw in a free whole pie for them to take home because they threaten to contact the corporate office... that sounds a little like extortion to me. Oh well,like my hubby reminds me... they aren't taking money out of our checking account.

I'm off the next 2 days and plan to rest up. Hope your week and holiday experience is fun and don't forget to laugh out loud.

xoxo Inge

Nov 16, 2009

Remember the good old days when all we used were pencils with erasers? The worst thing that could happen was the lead woud break and we had to sharpen it again. Now we have all this modern technology which frankly pisses me off most of the time. It's the samething with customer service, technology has made it easy to give half assed service. Have a problem with something send them an email... it's the perfect way to avoid confrontation... no more 800 numbers to call a corporate office to complain about service.
My recent adventure in incompetence is with Time Warner Cable. We had cable, internet and phone service installed Oct 5th of this year and have had trouble ever since. They have had no problem sending me my bills but as for helping me get regular phone and internet service they give me the run around. It shuts off every 5 days. Today after going without service for the past 5 days I called their 800 service number to get the corporate phone number to complain and they told me to log onto their website and send corporate an email! I exploded... I understand why some people snap and resort to violence... I do not condone it but I understand it. Luckily, the person I was yelling at kept her composure and made sure someone would come out today and fix the problem once and for all. I am now blogging because Robert discovered the problem was with the original install not being done correctly and starting over to fix it... thank you Robert for getting me up and running so I can blog about how much Time Warner Cable sucks.
I can now enjoy the rest of my day off. Hope your day is fun and don't forget to laugh out loud!
xoxo Inge
http://www.youtube.com/watch?v=NSvdcMvPeMk